This Sales Agreement ("Agreement") is entered into between FoundFirst, LLC ("Company," "we," "our," or "us") and you ("Customer," "you," or "your") and governs your subscription to and use of our services.
Company agrees to provide Customer with access to the FoundFirst platform, a SaaS solution for local business reputation management and Google Business Profile optimization. The specific features and capabilities available to Customer depend on the subscription plan selected.
Customer shall select a subscription plan from the options available on our website. Each plan includes specific features, usage limits, and pricing as described at the time of purchase.
Customer may upgrade or downgrade their subscription plan at any time. Upgrades take effect immediately, with prorated charges applied. Downgrades take effect at the start of the next billing cycle.
Customer agrees to pay all fees associated with the selected subscription plan. Fees are billed in advance on a monthly or annual basis, depending on the billing cycle selected by Customer.
All payments are processed securely through Stripe. By subscribing, Customer authorizes Company to charge the designated payment method on a recurring basis. Customer is responsible for keeping payment information current.
All fees are exclusive of taxes. Customer is responsible for paying all applicable taxes, except for taxes based on Company's net income.
The subscription term begins on the date Customer completes registration and continues for the duration of the selected billing cycle (monthly or annual). Subscriptions automatically renew unless cancelled before the renewal date.
Customer may cancel their subscription at any time through their account settings. Cancellation will be effective at the end of the current billing period. Customer will retain access to the services until the end of the paid period.
Either party may terminate this Agreement immediately upon written notice if the other party materially breaches this Agreement and fails to cure such breach within thirty (30) days of receiving written notice.
Monthly subscription fees are non-refundable. Upon cancellation, Customer will continue to have access to the services until the end of the current billing period.
Annual subscription customers may request a prorated refund within the first thirty (30) days of their initial subscription or renewal. After 30 days, annual fees are non-refundable, but Customer will retain access for the remainder of the annual term.
To request a refund, contact us at support@foundfirst.me. Approved refunds will be processed within 5-10 business days to the original payment method.
Company will use commercially reasonable efforts to make the services available 99.9% of the time, excluding scheduled maintenance and circumstances beyond our reasonable control.
Company provides customer support via email during business hours (Monday-Friday, 9 AM - 5 PM Eastern Time, excluding holidays). We aim to respond to all support inquiries within one (1) business day.
Company may perform scheduled maintenance that temporarily affects service availability. We will provide advance notice of scheduled maintenance when reasonably possible.
Customer data remains the property of Customer. Company will process Customer data only as necessary to provide the services and in accordance with our Privacy Policy. Upon termination, Customer may request export of their data within thirty (30) days.
Company warrants that the services will perform substantially in accordance with the applicable documentation. Company does not warrant that the services will be uninterrupted or error-free.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. COMPANY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
This Agreement shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from this Agreement shall be resolved in the state or federal courts located in Delaware.
This Agreement, together with the Terms of Service, Privacy Policy, and any applicable order forms, constitutes the entire agreement between the parties and supersedes all prior agreements and understandings.
For questions about this Sales Agreement, please contact us at:
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